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RETURN DIRECTIONS We guarantee that all of our products are returnable within 30 days except custom items, Made-To-Order Chandeliers (19-series) and contract orders. Items must be in their original packaging and never previously installed or have wires cut. To make returning your JINYI LIGHTING items easy for you, please remember the following: Must be in resalable condition with no damage or cut wires Must be free from scratches and/or defects Must not have been installed Must be in the original manufacturer’s box and packaging and be free of writing. Must not be missing pieces Must not be clearance/liquidations/closeout Shipper of Your Choice: You can return your item to us, pre-paid and insured for your protection via the shipper of your choice. Include the invoice in the box to ensure we can process your return. Please keep in mind that Jinyi Lighting cannot be responsible for any loss or damage when you select this option. Returns can only be accepted at the following address(You should pay )： Consignee(First Name): CRZZTI Consignee(Last Name):aybases Country:US State:CA City:Baldwin Park Address:13459 Brooks Drive Suite A Zipcode:91706 Tel:+1 (301)219-9512 DAMAGED/DEFECTIVE MERCHANDISE JINYI LIGHTING takes great care to ensure we provide quality products that are packaged to reach you safely. Please inspect each item of merchandise carefully upon arrival. If you do receive an item that is damaged or defective, please contact us via arisanlu00@gmail.com so we can arrange for a pickup and replacement of the item. Please be prepared to provide your order number when you contact with include it in all emails Do not dispose of broken or damaged items Please save all packaging and boxes If possible, please include pictures of the item and packaging when emailing customer support.

When Will My Order Ship? JINYI LIGHTING ships all our orders directly from our factory to you. Processing in 2-3 business days. All items would be in production with a lead time of "up to" 7-10 days,shipping time is 7-15 days.So your order will be 25-30 days to arrive. We email you shipping tracking numbers for each item shipped and keep track of the pieces on your order. We let you know when the final items are shipped completing the order. If it's crucial that you know when items will ship, please email via arisanlu00@gmail.com. We can check stock for you. Shipping, Delivery, and Cutoff Times Stated shipping and delivery dates are estimates only and can be affected by several factors, including shipping method. Cut-off times indicate when order must be placed to begin processing on a particular day, and vary by carrier. Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page. Shipping Destinations Your order can be shipped to any address (excluding PO boxes) in the contiguous United States, Alaska or Hawaii. Any states with delivery restrictions will be noted on each item’s product information page. For our international customers, we are happy to fulfill orders to international freight forwarding service providers. The customer will be responsible for selecting and providing their own freight forwarding service provider with a delivery address within the contiguous United States. More questions please email via arisanlu00@gmail.com to contact with us. Shipping & Order Confirmations You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available. If Your Product Is Damaged In Transit You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three photographs of the damage. If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact our customer service team. If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two business days after delivery to file a freight claim. You may set up a claim online through your account. We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered. Providing The Correct Delivery Address Please make sure that all of your shipping information is correct before placing your order.If you wish to change your order,please contact us as soon as possible.We will let you know if there is any possibility to change your order.