RETURN DIRECTIONS

We guarantee that all of our products are returnable within 30 days except custom items, Made-To-Order Chandeliers (19-series) and contract orders. Items must be in their original packaging and never previously installed or have wires cut.

Shipper of Your Choice: 

You can return your item to us, pre-paid and insured for your protection via the shipper of your choice. Include the invoice in the box to ensure we can process your return. Please keep in mind that Jinyi Lighting cannot be responsible for any loss or damage when you select this option. Returns can only be accepted at the following address(You should pay )：

Consignee(First Name): Arisan
Consignee(Last Name):aybases
Country:CN
State:Guangdong Provice
City:Zhongshan
Address:henglanzhensanshacunxianxinglu28hao6louzhiyi
Zipcode:528400
Tel:+8617665634130

DAMAGED/DEFECTIVE MERCHANDISE

JINYI LIGHTING takes great care to ensure we provide quality products that are packaged to reach you safely. Please inspect each item of merchandise carefully upon arrival. If you do receive an item that is damaged or defective, please contact us via arisanlu00@gmail.com so we can arrange for a pickup and replacement of the item.

• Please be prepared to provide your order number when you contact with include it in all emails
• Do not dispose of broken or damaged items
• Please save all packaging and boxes
•  If possible, please include pictures of the item and packaging when emailing customer support.