Frequently Asked Questions

1. How can I check the status of my Purchase Order?

 Check a PO status tool can be accessed via the header and footer of this website. Also, our customer service team would be happy to answer any questions you might have.

2. How long does my item take?

All items would be in production with a lead time of "up to" 7-10 days,shipping time is 7-15 days.So your order will be 25-30 days to arrive.

3. Do you have a“Rush Order”process?

 Absolutely. An “Enhanced Lead Time” option is available, please contact our service team to see what quicker lead times may be possible for your order.

4. How long do I have to return an item?

For most items, you may initiate a return for refund of the purchase price (not including shipping) within 180 days of receipt. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.

5. Which items are eligible for return?

To qualify for a general return, the item: 

• Must be in resalable condition
• Must be free from scratches and/or defects 
• Must not have been installed 
• Must be in the original manufacturer’s box and packaging and be free of writing
• Must not be missing pieces 
• Must not be clearance/liquidations/closeout 

6. Is there a restocking fee?

No. There is no restocking fee on returned items.

7. When should I expect my refund?

• For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
• For refused shipments, damaged shipments, and freight claims filed within two business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.

8. Who do I contact if I need assistance with a return?

Please contact our teams for help via email arisanlu00@gmail.com

9. I did not receive all my products. What do I do? 

Please contact our customer service via email arisanlu00@gmail.com as soon as possible for assistance.

10. My purchase was lost in transit, what should I do?

Please contact our customer service via email arisanlu00@gmail.com as soon as possible for assistance.